Return Policy
At Toucan Wings, we strive to ensure that you are completely satisfied with your purchase. However, if you receive a product with a manufacturing defect, we are here to help.
Return Conditions:
1. Eligibility: Returns are only accepted for products with manufacturing defects.
2. Time Frame: You must notify us of any defects within 15 days of receiving your order.
3. Required Documentation: Please send a photo of the damaged product and a brief explanation of the issue to our customer service email at customerservice@toucanwings.com.
Return Process:
1. Notification: Email us at customerservice@toucanwings.com with the following details:
– A photo clearly showing the defect.
– A brief description of the defect.
2. Processing: Once we receive your email and verify the defect, we will provide you with the return shipping address.
3. Shipping: Send the defective product to the address provided. Please ensure the product is securely packaged to avoid any further damage during transit.
4. Refund: Upon receiving the returned product and verifying the defect, we will process your refund. The refund will be issued to the original payment method used for the purchase.
Important Notes:
– Products returned without prior communication and approval will not be accepted.
– The return shipping cost will be covered by Toucan Wings if the defect is confirmed.
– Refunds will be processed within 3 days after receiving and inspecting the returned product.
We appreciate your understanding and cooperation. For any questions or further assistance, please contact our customer service team at customerservice@toucanwings.com.
Thank you for shopping with Toucan Wings!
Need help?
Contact us at customerservice@toucanwings.com for questions related to refunds and returns.
