Refund and Returns Policy

Return Policy

At Toucan Wings, we strive to ensure that you are completely satisfied with your purchase. However, if you receive a product with a manufacturing defect, we are here to help.

Return Conditions:

1. Eligibility: Returns are only accepted for products with manufacturing defects.

2. Time Frame: You must notify us of any defects within 15 days of receiving your order.

3. Required Documentation: Please send a photo of the damaged product and a brief explanation of the issue to our customer service email at

Return Process:

1. Notification: Email us at with the following details: 

   – A photo clearly showing the defect.

   – A brief description of the defect.

2. Processing: Once we receive your email and verify the defect, we will provide you with the return shipping address.

3. Shipping: Send the defective product to the address provided. Please ensure the product is securely packaged to avoid any further damage during transit.

4. Refund: Upon receiving the returned product and verifying the defect, we will process your refund. The refund will be issued to the original payment method used for the purchase.


Important Notes:

– Products returned without prior communication and approval will not be accepted.

– The return shipping cost will be covered by Toucan Wings if the defect is confirmed.

– Refunds will be processed within 3 days after receiving and inspecting the returned product.

We appreciate your understanding and cooperation. For any questions or further assistance, please contact our customer service team at

Thank you for shopping with Toucan Wings!


Need help?

Contact us at for questions related to refunds and returns.

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